Topps Replied To My Email…
Yeah, so I found a reply from Topps in my Inbox this afternoon.
But first, let me take you back to where this started and why I contacted them in the first place. Click here.
Ok, so like I was saying, Topps sent me an email this afternoon, so here is their word-for-word reply:
Thank you for taking the time to write with your question, and please accept our apologies for any confusion.
We appreciate all feedback from our customers and will use this information to help us improve our Products and our service. Unfortunately the card mentioned will be considered error cards and Topps will not issue replacements or refunds of any sort for this product.
We hope this information is helpful to you. As always, please do not hesitate to contact our Customer Service team (By phone: 1-800-489-9149, or by Email:support@etopps.com) if you ever have any other questions, comments or suggestions. A customer service representative will be available to answer your questions between the hours of 8:30am – 4:30pm (EST), Monday through Friday.
Thank you once again for taking the time to write. We appreciate your interest in Topps products and hope you continue to enjoy our site.
Sincerely,
Customer Service team
OK, now I know that Topps is not a small company. And like any good company that rely on solid customer service even with high volume, I am sure that they have systems and procedures in place to rapidly assist customers. If it sounds like I know what I am talking about, I am in the direct-to-consumer business and have been for more than 10 years. Canned responses and auto-replies are standards in this industry, I just thought that my scenario called for a bit more attention than someone reporting a pack that was short 1 card…
So while I am pleased that my issue got reviewed, I am a little saddened that my situation will go unresolved and will fall into their ‘error bucket’.
At least the card is still mine and not sitting in the Topps mailroom….











